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Customer Satisfaction is the vital factor for the growth of our brand. So, we would like to offer a hassle-free Returns and Exchange policy for our customers.
If you have received a damaged or incorrect product, the product may be returned. Once the product is returned to our warehouse, it will be examined for initiating any one of the options below:
- Exchange the product to something else of your choice, to its equal value. If the selected product is beyond the value, the extra amount needs to be paid.
- Full cash refund can be claimed only for products with manufacturing defects.
- Please raise the request at info@stolemate.com with essential details such as Invoice number, picture of the product, reason for return etc.
Important points to keep in mind while sending back the product:
- We offer return with full refund option only for products with manufacturing defects.
- Our Return/Exchange policy is extended only when goods to be returned are in resaleable condition (except for damaged ones) with proper price tags and bill.
- Products purchased on sale/promotional offer period are not eligible for exchange.
- Return/Exchange must be initiated within 2 days of receiving the product.
- For those delivery partners who offer reverse pick up option, you may opt for the same to return the product.
- Refund as eligible, will be processed within 10 working days of receiving the product for inspection.